Employment Opportunity: Aboriginal Family Dispute Resolution Service Intake Administration Officer
Location – may be negotiable (Central Coast or Cessnock)
Great salary packaging options, flexible work environment
Bungree Aboriginal Association is an Aboriginal community based organisation which provides a wide range of services to help Aboriginal and Torres Strait Islander people. As the largest Aboriginal not for profit organisation on the Central Coast, Bungree is a multi-service organisation delivering programs and services to the Central Coast, Newcastle and Hunter areas in New South Wales.
The Family Dispute Resolution (FDR) program is a new service that commenced in 2023 to establish culturally safe and appropriate family dispute resolution for Aboriginal and Torres Strait Islander families, with the aim of resolving family law disputes out of court. The FDR Service provides families continuous multi-faceted and individually tailored casework and assistance services. The FDR Service will be undertaken in a confidential, ethical, collaborative, transparent, respectful and culturally responsive manner and always prioritises children’s safety, welfare and wellbeing.
This is an opportunity for an exceptional applicant to access Bungree’s full support including the training, tuition and mentoring required to achieve the relevant qualifications and progress your career to a Family Dispute Resolution Practitioner.
Reporting to the Team Leader, the key responsibilities of the role will include but not be limited to:
Being first point of contact either face to face, over phone, or online with customers or potential customers and provide information regarding the FDR Service
Conduct initial intake appointments with participants, and potential participants, to assess their eligibility and suitability for the FDR program, and accurately record intake data and information
Refer participants onto an appropriate FDR Practitioner and/or Case Worker for ongoing engagement and appointments
Schedule participant appointment/s following intake and initial assessment
Collate information for reporting such as monthly reporting, audits, etc.
Assist with reception and office duties such as answering phone calls, responding to inquiries, and greeting/meeting site visitors, and assisting with general office management and duties as required
Perform additional administrative tasks to support the program, the site and staff as required and as directed by the Team Leader and CEO
Other duties as directed from time to time within your skills range and capacity.
Willingness to attain Certificate 4 qualifications
Previous experience in a similar role
Customer centric approach and the ability to work towards customer service standards, KPIs, and targets
Excellent communication skills, including over the phone, in person and online, with the ability to build rapport quickly
Proven organisational skills and the ability to multi-task with attention to detail, accuracy, and deadlines.
Excellent time management and organisational skills
Ability to work autonomously and as part of a team
Demonstrated ability to implement and maintain administration systems
Ability to relate to clients and their families from diverse cultural and socio-economic backgrounds
High level professionalism and ability to maintain confidentiality
Strong ethics, accountability, and integrity
Confirmation of Aboriginality COA
Flu Shot – Bungree is a mandatory flu shot workplace (if for medical reasons you cannot get the flu shot please provide evidence)
COVID-19 vaccinations (minimum 2 doses) – Bungree is a mandatory COVID-19 vaccination workplace (if for medical reasons you cannot get the COVID-19 vaccination, please provide evidence)
National Police Check
Valid Working with Children’s Check
Valid First Aid Certificate
Valid Drivers Licence
We’re also looking for attributes and mindset of ‘can do’, diplomacy, energy, professionalism, confidence, approachableness. Our team places a strong emphasis on sustaining a positive, respectful and collaborative culture throughout our business.
Working with us:
Salary Packaging options
Great team environment and organisational support
Access to our Employee Assistance Program
Safe and inclusive culture
Professional development opportunities
We welcome applications from all suitable Aboriginal and Torres Strait Islander candidates and request that you provide a current copy of your resume and a cover letter telling us why you would like to work with Bungree Aboriginal Association, highlighting your suitability based on the role requirements and skills mentioned above.
Applications and resumes can be addressed to:
Recruitment Specialist at Standard Candle HR